Frequently Asked Questions

Ordering & Payments

• What payment methods do you accept?
  We accept PayNow/Credit Cards/ShopeePay/GrabPay for Singapore orders.

• Can I request a specific card not listed?
  Yes! DM us on Instagram or WhatsApp (+65 8990 0571) with details.

• Do you offer bulk discounts?
  No, all customers are treated equally.

• Why was my order canceled?
  Rare, but possible if the card was mislisted (sold out/damaged) or payment wasn’t confirmed within 24 hours. We’ll notify you immediately.

Shipping & Tracking

• Do you ship internationally?
  Yes – we ship to 17 countries across Asia & Oceania, including Malaysia, Japan, Korea, Taiwan, Hong Kong, Australia and more. See our Shipping & Delivery page for rates and delivery times.

• How are cards packaged?
  Sleeved → toploader → bubble-wrapped → rigid box → waterproof mailer. High-value cards get extra protection.

• Can I upgrade/modify shipping?
  Leave a note at checkout (e.g., same-day delivery, delayed shipping). Fees may apply.

• How do I track my order?
  Tracking info is available once your order is shipped. For urgent help, WhatsApp us.

• What if my order arrives damaged?
  Contact us within 48 hours with photos. We’ll assist with claims or reship if packing was at fault.

Card Conditions & Grading

• Are your cards authentic?
  100% yes! We inspect all cards and guarantee authenticity.

• Do you sell graded cards (PSA/CGC)?
  Yes! Check out “Graded Slabs” in our shop.

• What’s your condition grading scale?
  TCGplayer standards: Mint (M), Near Mint (NM), Lightly Played (LP).

• How do you price cards?
  Based on eBay, TCGplayer, YuYutei, and local market trends.

Shop Policies

• Do you offer local pickup?
  Yes, for orders above $100. Message us to arrange.

• Do you sell sealed products?
  Singles and graded slabs are our specialty, and we also stock a small selection of sealed and mystery products – check the Sealed Product and Mystery categories for what is currently available.

• Do you buy/trade cards?
  Yes! Send photos/videos via WhatsApp/Instagram for evaluation.

• What’s your return policy?
  See our Refund & Returns Policy. Damaged cards must be reported within 48 hours of delivery, with photos.

Deals & Updates

• How often do you restock?
  At least twice monthly—follow our Instagram for alerts!

• Are there loyalty discounts?
  Follow us on Instagram for exclusive deals, promos, and coupon codes!

Troubleshooting

• My order is missing/lost.
  Check tracking first. If unresolved, email support@cardian.sg or WhatsApp +65 8990 0571. Worst case scenario = refund.

• Received the wrong card?
  Notify us immediately! We’ll cover return shipping and send the correct card.